Refund policy

There are no refunds on furniture, if there is damage the item will be replaced or the damage compensated.

 

Our items are handcrafted and will contain variations in finish, texture and color. These are not considered flaws or defects but characteristics of the piece.

Damaged furniture must be returned to the supplier.

Inspect all cartons upon receipt and notate all damages/shortages on the delivery receipt.

Damaged items must be reported within 5 days of the receipt of goods. This is required if a freight claim is to be filed with the carrier by their deadline.

Please note the Carrier’s Delivery Receipt accordingly at the time of delivery:

  • Excessive damage–Take photos, note damages on the delivery receipt and refuse with driver.

  • Visible damages–If there are visible damages that you are willing to accept, please note the damages on the delivery receipt.

  • Shortages–Note known shortages on the delivery receipt.

  • Concealed damages/driver did not allow inspection–-Please note ‘did not inspect/suspect damages’ on delivery receipt.

How Do I Return My Item?
If you are returning an item, please keep your item’s original packaging and request a return immediately to receive a Return Authorization (RA#). You may obtain an RA by contacting Customer Service by email at info@frenchcounrtymanoir.com or by telephone at 1-519-672-9514.  Once you have an RMA it is good for 10 days, so please be sure to ship the product back in a timely manner. We reserve the right to refuse any unapproved return and any return that is not received in our warehouse within the noted receive by date.

Products must be in original factory-new condition, and must include all packaging materials, and accessories. Any return received damaged or missing pieces will not be accepted.  Your RA will have directions and the address to return your item.

Please ship your order back prepaid and insured via UPS or Federal Express if possible. We have found from past experience that if you package is shipped Parcel Post and damaged or lost you will have a more difficult time getting a claim paid.

If your item shipped via a truck line, you will be responsible for arranging and paying for return shipping. We can help you with this process, but in most cases, your actual costs of shipping back to us will be higher than your outbound shipping. This is because we do not charge you the full amount of our actual cost for outbound shipping. 

If we identify an unreasonable return pattern, we may restrict or refuse future transactions or returns from such customers at any time.